State Farm® Insurance Agent Rick Ashby

"We had a recent claim and David went above and beyond to help us get the best outcome.
David went the extra mile with multiple phone calls advocating for us. He was very pleasant to work with and would highly State Farm with Rick Ashby in Hillsborough!"

"The 5 stars represent Renae 's excellent customer service. I have been a customer for decades and appreciated the service provided by State Farm.

Renae was very professional and knowledgeable regarding the services I requested. The change from just having auto insurance to including my homeowner insurance was a smooth transition.

Renae has a warm and pleasant approach that lets you know you are important, and she is here to provide a service and that you have a clear understanding to how the process is done.

That is why I am a customer of State Farm."

"Renae Cates was extremely helpful during phone calls and emails to me, a long-standing customer of the Hillsborough, NC, State Farm office. I am very grateful to her for clarifying all aspects of my home renewal insurance. John Santucci"

"I had an excellent experience working with Renea at State Farm. From the very beginning, she has been incredibly responsive, knowledgeable, and truly a pleasure to work with. She takes the time to explain everything clearly, makes sure all of my questions are answered, and always goes the extra mile to ensure I feel confident and supported."

"This is a need to know: Please drivers take the time to sit in Rick Ashby - State Farm Insurance office, in Hillsborough and talk with a agent, from the moment you enter the door, its welcoming and warm, the reception is second to none. Your questions and concerns are address professionally. Every step of the process is explained. That face to face interaction will eave you quite satisfied.
Shout out to Reene! Thanks guys."

"I am very happy with this agency. Their agents are knowledgeable and very responsive. Renea Cates has been great to work with."

"Rick Ashby Statefarm is the best service you can find out there. Renae Cates has been just awesome. Always available and quick to follow through. Makes sure we are taken care of with our needs without delay!! Best of best!! Thank you for all you do for us!!!"

"Renae has been wonderful to work with. She’s helped us through our first real experience setting up insurance and has made it simple every step of the way!"

"I have been a State Farm customer for a few years. I have tried other insurance companies, but they could not compare. I had the pleasure of speaking to Renee, she is very knowledgeable and gave me the perfect solution for my current situation."

"I highly recommend Renae S. Cates for anyone looking for a reliable insurance agent. She is incredibly professional, and her response times are impressively fast. She made the entire process seamless and stress-free. Five stars!"

"I spent one hour with Renae Cates yesterday morning going over the information for my house. It was a very pleasant meeting and Renae was very patient and very helpful in many ways. She got back to me very quickly the same day with some further information about the submittal."

"Knowledgeable, responsive, and friendly. Simply put Dawn is the best agent we have ever worked with!"

"First off I have been with Rick and his team for 23 years ! Never have I thought of leaving ! When I call they pick-up, answer my questions/ concerns and leave me feeling great and knowledgeable. Life insurance, multiple cars, campers, atv’s and home owners insurance they have all of my needs covered. Huge shoutout to Mrs. Rene, Mr. Blake and Mrs.Dawn for always being there for me and my family !!!"

"We have had a great experience with this office. Staff are kind, quick, and efficient. They are quick to answer questions and get back to you and are very informative. Unfortunately had to make a claim recently and it has been a smooth process thus far!"

"Great Customer Service and Always helpful! Highly Recommend!"

"I have been a customer of Rick Ashby and his associates for over 20 years, and the customer service has always been top-notch. My recent experience with Renae Cates was excellent. Renae made sure everything was taken care of—every “i” dotted and every “t” crossed. It was truly a great experience. I highly recommend this State Farm office."

"Rick Ashby – State Farm Insurance has been outstanding to work with. Dawn was extremely helpful in getting both my homeowners and auto insurance in place. She was responsive, knowledgeable, and thorough—and she didn’t just send emails, she followed up with phone calls to make sure everything was clear and handled correctly. That level of attention made a real difference.

My prior insurer significantly raised my rates and repeatedly failed to respond when I asked basic questions. The contrast with this office was immediate. Dawn took the time to explain my options, followed through on every detail, and made the entire process straightforward and stress-free. The whole team was professional, approachable, and genuinely easy to work with.

If you’re frustrated with an unresponsive insurance company, or if you’re moving to the Hillsborough, NC area and want an agent who actually communicates and looks out for you, I strongly recommend switching to Dawn and the Rick Ashby State Farm team."

"Renae Cates is wonderful to work with. She and the whole team expeditiously work to help their clients. Highly recommend!"

"I have been a customer of Rick Ashby and his associates since 2001 I believe. They have been 100% responsive when I have needed them. I always hear State Farm cost a little bit more and perhaps they generally do but customer service is worth it. And to my surprise, I was notified today that my auto insurance (Which is in the competitive range parentheses) would be going down significantly and in the current insurance climate This seems like a welcome reprieve."

"Renae is absolutely wonderful.
She assisted myself and my mother with our home owners policies.

Anytime I have a question, she takes time to elaborate and she doesn't rush you off of the phone.

Absolutely a blessing!"

"Renae from Rick Ashby has been amazing in helping me transfer coverage from another state. A pleasure to work with."

"Rick Ashby and his group have excellent customer service with every interaction. They’ve gone out of their way to be helpful through my total collision loss of my car and I’m appreciative of all their hard work!"

"Renae always makes everything smooth and super easy! Great service every time!"

"Very detailed and prepared review of policies. Great recommendations and ensured we have appropriate coverage. We are very pleased to work with this agency!"

"Dawn was amazing. Made getting coverage for my house and car easy. The office is very friendly and professional. Communication is great."