State Farm® Insurance Agent Rick Ashby

"I have with Rick Ashby for almost 30 years and have always been provided with exceptional service and treated like family. They are true professionals and will work diligently to provide you with the best rates possible. Always a pleasurable experience working with any member of the team."

"The 5 stars represent Renae 's excellent customer service. I have been a customer for decades and appreciated the service provided by State Farm. Renae was very professional and knowledgeable regarding the services I requested. The change from just having auto insurance to including my homeowner insurance was a smooth transition. Renae has a warm and pleasant approach that lets you know you are important, and she is here to provide a service and that you have a clear understanding to how the process is done. That is why I am a customer of State Farm."

"Thank you Renae for being so helpful & kind!"

"Excellent staff. Personable, caring, and very helpful. Rick, Dawn, and staff always delivers exceptional customer service and express the appreciation for your business. Definitely a team I want handling my family’s needs."

"Rick Ashby’s office is knowledgeable and professional. We have been customers for years and have always received excellent service."

"Special thanks to David Jones of the Rick Ashby Insurance Agency, Inc. a member of the State Farm Insurance network for wonderful service and care for our family."

"Renae above and beyond to assist me—an excellent example of what great customer service should be."

"Best place ever! They helped me during so many hard times. Thank you Dray and Rick!🫶🫶"

"I have worked with Renae multiple times recently for some life changes to my policy and she is THE BEST! So professional, quick, and kind. I’ve been with Ashby’s office for years and stay because they are so helpful and good at their job!!"

"State farm has handled my home and car insurance for many years. I've had to use the insurance a couple of times recently and for the majority of the process, it was painless. There was a text notification that they were about to call me and then my phone would ring shortly after. I found this very helpful as I screen my calls regularly. Dray at the local office has been very responsive with emails and personable in all her responses."

"This is a great office to work with. Renae Cates has been so helpful with switching over my policy and educating me on how my policy was broken down. Dawn Stewart also helped me add a life insurance policy for my youngest son! Can’t say enough about her and the team at the office. They go above and beyond!"

"I've been a client for 20+ years. Home and Auto. House fire and MVA - they are extremely knowledgeable, professional, available, and warmly attentive to your questions and needs. Highly recommend!"

"Renae was an absolute pleasure to work with. She kept me informed of all that was a concern for me. If I asked a question that needed a little more clarification, she patiently assisted me. Her knowledge and input helped us to make what we feel is a better choice for our household. Thank you Renae for your gracious hospitality!"

"Renae Cates was extremely helpful during phone calls and emails to me, a long-standing customer of the Hillsborough, NC, State Farm office. I am very grateful to her for clarifying all aspects of my home renewal insurance. John Santucci"

"Great folks to work with! Renae was especially helpful and patient to answer all of my questions and to keep following up with me which I appreciate since it was such a busy time for me."

"I would like to thank Renae for all her time and help. She went over and beyond to help me obtain my home owner's policy to allow me to close on my house on time. She also took time to follow up with me. What a great staff!!!"

"I am so thankful for the Rick Ashby State Farm team. Rene K. recently helped me with my homeowners insurance review. I was able to discuss various options to select what best fit my budget. She was able to help give me peace of mind also being aware of property tax increases that might occur. Everytime I have a concern I can call and be treated like family. Also David is supportive with my auto needs. I call David my big brother. So Rene is now my sister :) I am so happy to bundle my home and auto coverage with this team. Give them a call you will be so pleased. Thx Felicia"

"Rick, Dawn and the team at Rick Ashby's office have been fantastic. I moved to NC in 2020, I transferred my insurance from a State Farm office in past town. Dawn was my 1st contact at Ricks office her customer service is out standing. On occasion when Dawn is out of the office or she available the rest of the team steps up to help and are super friendly and knowable. If you are looking for a new agent you found the place. Rick and his team will not let you down."

"Dray and Renee are always amazing! I always appreciate the amazing customer service."

"Renae Cates is the best! She is so down to earth, kind and a lot of fun too. I highly recommend working with Renae if you need help with house or car insurance. We love Renae!"

"Renae was a huge help, and very professional. She answered all of our questions and even gave some good advice!"

"Renae went out of her way to help me run quotes and get me the best option when I was looking at buying another car. She is fantastic agent to have help you."

"I've used Rick Ashby for over 20 years now. They are always responsive and helpful. If you are looking for Insurance, give them a call, you will be happy you did."

"David goes out his way to help me with all my questions. If he doesn't answer the phone I'll just wait until he is available. Thanks David for all your help"

"Been a customer since 1993! Responsive, reliable, and always keeping customer first! Today I received a notice of a decrease in rates! A wonderful surprise in a world where all pricing is increasing! Thanks many years of great service."