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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bailey Poesnecker

February 6, 2025

5  out of  5
rating by Bailey Poesnecker
"Rick's agent Dray has been great to work with- super quick response time and always gives clear answers to our questions. Highly recommend!"
We responded:
"Thank you Bailey for sharing your experience with us! We really appreciate your positive review and it is so great to have you as a customer! "
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mickiea610

February 3, 2025

5  out of  5
rating by mickiea610
"I have been a customer of Rick Ashby - State Farm Agent for seven years and have experienced the best service from Blake Teasley. Blake has been very responsive and helpful in meeting our needs. I wouldn't use any other insurance agency."
We responded:
"Our team always enjoys reading reviews such as the one you left us! It lets us know we are making our customers happy and doing something right! Please let us know if there is anything else you need!"
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Brenda Byrd

February 3, 2025

5  out of  5
rating by Brenda Byrd
"Just wanted to give Rick Ashby - State Farm a shout for great customer service and always caring about their clients."
We responded:
"Thank you Brenda! WE appreciate the opportunity to serve and support your efforts in the community!"
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Scott Clayton

January 15, 2025

5  out of  5
rating by Scott Clayton
"Renea was an absolute pleasure to work with. She was very knowledgeable and helpful in trying to get me the best policies for my needs. Very glad that’s he is my insurance agent and I would strongly recommend her."
We responded:
"Scott...We are proud to have Renae on our team at Ashby Insurance Agency Hillsborough. Thank you for allowing us the opportunity to service your insurance needs! "
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Felicia Street

December 19, 2024

5  out of  5
rating by Felicia Street
"I appreciate this company and the staff with R Ashby. You are treated with respect when you ask questions to discuss your home and auto coverage. Also when making a claim its easy on the website if a rock hits your windshield. David help me understand the value and option of coverage for my auto needs. I was then able to make the best decision to protect my vehicle needs. Love their bundle plan and drive safe program. They will treat you like family, so search no more - this is a team you can trust and have peace of mind. Abundant thanks.."
We responded:
"Merry Christmas Felicia! Thank you for sharing your kind words with us. We appreciate the opportunity to serve you for your auto and home insurance needs. "
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Mr. Bill

September 20, 2024

5  out of  5
rating by Mr. Bill
"Moved to Hillsborough from South Carolina and Blake and entire team made my insurance issues work out really well."
We responded:
"Thank you Mr. Bill! Appreciate the opportunity to service your insurance needs! "
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Mike C

May 15, 2024

5  out of  5
rating by Mike C
"There when you need them."
We responded:
"Thank you Mike! Appreciate the trust!"
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N

April 24, 2024

1  out of  5
rating by N
"Im sure not everyone is rude however there is a rep there that is extremely rude. Thats a shame."
We responded:
"Thank you for taking the time to leave us a review. Your feedback is important and we rely on hearing from our customers to ensure we're doing a great job. Please give me a call or stop by the office so that we may have an opportunity to address your concerns."
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Meggan Alexandra

January 11, 2024

5  out of  5
rating by Meggan Alexandra
"Wonderful agents here, my entire family uses them."
We responded:
"Meggan...Thank you for your kind words! I have known you and your family for many years. It is our pleasure to serve you!"
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vince tesoro

October 11, 2023

5  out of  5
rating by vince tesoro
"Always helpful and easy to work with"
We responded:
"Vince...Thank you for taking time to share your kind words with us. WE appreciate the opportunity to service your insurance needs!"
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Christine

October 8, 2023

5  out of  5
rating by Christine
"Always a pleasant experience!"
We responded:
"Christine...Thank you for the compliment! WE take pride in our agency in our personal customer service. Always a pleasure!"
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Karen Morales

August 18, 2023

3  out of  5
rating by Karen Morales
"My mom and I have our insurance with them and we use to have great customer service with the other team ,but recently we get attended by Blake and the way he gives customer service is not it , I felt very rushed on the phone , didn’t get a quote of insurance for a car that I asked for , the tone that he would talk in .. we haven’t had issues with the other staff just him , felt like I couldn’t ask more questions ."
We responded:
"Karen...I am so sorry to hear that your recent experience fell short of the usual "great customer service " you expect from our office. We want all of customers to enjoy that great customer experience, so we'll do our best to make things right. We will reach out to you within 24 hours to help address your concerns. Thank you for sharing your personal experience with me."
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John Roberts

January 9, 2023

5  out of  5
rating by John Roberts
"Best in Hillsborough Rick Ashby is a True Insurance Professional Highly recommended."
We responded:
"Thank you for sharing your kind words with us John! It is our pleasure to service your insurance needs! "
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clarice Hagbourne

October 6, 2022

5  out of  5
rating by clarice Hagbourne
"The #1 best insurance compnay"
We responded:
"Thank you Clarice for your kind words. We appreciate the opportunity to take care of your insurance needs!"
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Ross Plasters

May 11, 2022

5  out of  5
rating by Ross Plasters
"Rick and his team are great at addressing ALL of your insurance needs from auto to business lines. They have a perfect blend of experience and personal touch that make them a 10 out of 5 in my book!"
We responded:
"Thank you Ross for the trust and relationship with our office!"
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Shanna Huffman

February 10, 2022

5  out of  5
rating by Shanna Huffman
"They are the best and always are here to help me with all my questions"
We responded:
"Thank you Shanna for the kind words! We appreciate the opportunity to take care of your insurance needs...and questions! :)"
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Timothy Vaughan

May 17, 2021

5  out of  5
rating by Timothy Vaughan
"Very nice staff and very professional and courtesy towards others highly recommend using them 110%"
We responded:
"Thank you Timothy for the kind words and opportunity to service your insurance needs!"
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Carol Wood

January 29, 2021

5  out of  5
rating by Carol Wood
"All of the staff makes you feel welcome and will spend the time with you that you need. They make sure all your questions are answered. Great people!"
We responded:
"Thank you Carol for your kind words. We appreciate the opportunity to service your insurance needs!"
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Jena Bullock

September 17, 2020

5  out of  5
rating by Jena Bullock
"I have been with with Rick Ashby State Farm for years. Friendly service, helpful, quick to get information I need, smiling faces, love, caring, and down right my family. When my car got hit, State Farm was quick to help me get my claim filed, get my rental car, and get my car fixed.There's no one else I rather give my service to. Thanks Rick Ashby State Farm for always being there. 🤗👨‍👩‍👧‍👦🏡🚗♥🤗"
We responded:
"Thank you Jena for the kind words! We appreciate the opportunity to service your family's Auto, Home, and Life Insurance needs."
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Sammy Barnette

September 4, 2020

5  out of  5
rating by Sammy Barnette
"I've been with Rick Ashby State Farm for over 25 years. Rick and his team treat you like family and go out of their way to help you. My agent for life!"
We responded:
"Thank you Sammy! This means a lot coming from someone that I have known just about my entire life. Appreciate the opportunity to service your auto and home insurance!"
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Todd Macgregor

September 4, 2020

5  out of  5
rating by Todd Macgregor
"They were able to come out and do estimates after hurricane Fran. And cut a check the same day. Been a customer ever since. Helpful staff. A real family atmosphere."
We responded:
"Thank you Todd for sharing this story. Hurricane Fran was a tragic time for many in our community. Grateful for the opportunity to be there handling your insurance claim in your time of need."
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Marlo Countiss

September 3, 2020

5  out of  5
rating by Marlo Countiss
"I am a local Realtor and Ashby Insurance is on our preferred vendor list that we provide to our clients. They always provide quick, thorough quotes and deliver insurance binders in plenty of time for closing! I highly recommend them."
We responded:
"Marlo...Thank you so much for sharing your experience with us. We know how hard you work to help your clients find that happy home. We appreciate your trust in us to take care of your valued clients!"
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Beth Hess

August 31, 2020

5  out of  5
rating by Beth Hess
"I have been a customer of Rick Ashbys for 30+ years. All of the employees are great. I have multiple policies with State Farm."
We responded:
"Beth...Thank you for allowing us the opportunity to service your insurance needs through the years. Proud of our experienced and professional insurance team. Thank you for taking the time to share your story with us."
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Chelsea T

August 29, 2020

5  out of  5
rating by Chelsea T
"I've been with Rick's office since I graduated high school almost 20 years ago and I will never use another insurance company! They have help us through several cars and homes, and even an awful experience when we got rear-ended by an 18-wheeler. The whole team is very professional and goes above and beyond. Dawn is who I communicate with the most and I honestly love hearing from her because I feel like she always has my back!"
We responded:
"Hey Chelsea...Looks like you have a 20 year high school reunion coming up soon! Thank you for sharing your insurance claim experience. We try our best to make your claim a positive experience."
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Michael Krisko

August 28, 2020

5  out of  5
rating by Michael Krisko
"Working with Dray has been a wonderful experience! She has always kept me in the loop as things have changed with our coverage needs. Today they took drone photos of our new home and that was a great added benefit...I plan on working with this group for a long time."
We responded:
"Michael...Congratulations on your new home! We appreciate the opportunity to insure and protect your beautiful home. We are very fortunate to have Dray on our team. Hope the drone photos from today will add to the memories of your home."