State Farm® Insurance Agent Rick Ashby

"This is a need to know: Please drivers take the time to sit in Rick Ashby - State Farm Insurance office, in Hillsborough and talk with a agent, from the moment you enter the door, its welcoming and warm, the reception is second to none. Your questions and concerns are address professionally. Every step of the process is explained. That face to face interaction will eave you quite satisfied. Shout out to Reene! Thanks guys."

"I am very happy with this agency. Their agents are knowledgeable and very responsive. Renea Cates has been great to work with."

"Rick Ashby Statefarm is the best service you can find out there. Renae Cates has been just awesome. Always available and quick to follow through. Makes sure we are taken care of with our needs without delay!! Best of best!! Thank you for all you do for us!!!"

"Renae has been wonderful to work with. She’s helped us through our first real experience setting up insurance and has made it simple every step of the way!"

"I have been a State Farm customer for a few years. I have tried other insurance companies, but they could not compare. I had the pleasure of speaking to Renee, she is very knowledgeable and gave me the perfect solution for my current situation."

"I highly recommend Renae S. Cates for anyone looking for a reliable insurance agent. She is incredibly professional, and her response times are impressively fast. She made the entire process seamless and stress-free. Five stars!"

"I spent one hour with Renae Cates yesterday morning going over the information for my house. It was a very pleasant meeting and Renae was very patient and very helpful in many ways. She got back to me very quickly the same day with some further information about the submittal."

"Knowledgeable, responsive, and friendly. Simply put Dawn is the best agent we have ever worked with!"

"First off I have been with Rick and his team for 23 years ! Never have I thought of leaving ! When I call they pick-up, answer my questions/ concerns and leave me feeling great and knowledgeable. Life insurance, multiple cars, campers, atv’s and home owners insurance they have all of my needs covered. Huge shoutout to Mrs. Rene, Mr. Blake and Mrs.Dawn for always being there for me and my family !!!"

"We have had a great experience with this office. Staff are kind, quick, and efficient. They are quick to answer questions and get back to you and are very informative. Unfortunately had to make a claim recently and it has been a smooth process thus far!"

"Great Customer Service and Always helpful! Highly Recommend!"

"I have been a customer of Rick Ashby and his associates for over 20 years, and the customer service has always been top-notch. My recent experience with Renae Cates was excellent. Renae made sure everything was taken care of—every “i” dotted and every “t” crossed. It was truly a great experience. I highly recommend this State Farm office."

"Rick Ashby – State Farm Insurance has been outstanding to work with. Dawn was extremely helpful in getting both my homeowners and auto insurance in place. She was responsive, knowledgeable, and thorough—and she didn’t just send emails, she followed up with phone calls to make sure everything was clear and handled correctly. That level of attention made a real difference. My prior insurer significantly raised my rates and repeatedly failed to respond when I asked basic questions. The contrast with this office was immediate. Dawn took the time to explain my options, followed through on every detail, and made the entire process straightforward and stress-free. The whole team was professional, approachable, and genuinely easy to work with. If you’re frustrated with an unresponsive insurance company, or if you’re moving to the Hillsborough, NC area and want an agent who actually communicates and looks out for you, I strongly recommend switching to Dawn and the Rick Ashby State Farm team."

"Renae Cates is wonderful to work with. She and the whole team expeditiously work to help their clients. Highly recommend!"

"I have been a customer of Rick Ashby and his associates since 2001 I believe. They have been 100% responsive when I have needed them. I always hear State Farm cost a little bit more and perhaps they generally do but customer service is worth it. And to my surprise, I was notified today that my auto insurance (Which is in the competitive range parentheses) would be going down significantly and in the current insurance climate This seems like a welcome reprieve."

"Renae is absolutely wonderful. She assisted myself and my mother with our home owners policies. Anytime I have a question, she takes time to elaborate and she doesn't rush you off of the phone. Absolutely a blessing!"

"Renae from Rick Ashby has been amazing in helping me transfer coverage from another state. A pleasure to work with."

"Rick Ashby and his group have excellent customer service with every interaction. They’ve gone out of their way to be helpful through my total collision loss of my car and I’m appreciative of all their hard work!"

"Renae always makes everything smooth and super easy! Great service every time!"

"Very detailed and prepared review of policies. Great recommendations and ensured we have appropriate coverage. We are very pleased to work with this agency!"

"Dawn was amazing. Made getting coverage for my house and car easy. The office is very friendly and professional. Communication is great."

"Blake and the whole State Farm office are the reason I will be a customer for life. I texted Blake because my car insurance draft date was wrong, and within minutes he had it moved to the 15th of every month and confirmed the new schedule. No phone tree, no being put on hold, just a quick text, a clear answer, and it was done. Having an office that is this responsive, helpful, and easy to work with is priceless. I highly recommend this State Farm office to anyone who wants real customer service."

"Renae Cates at State Farm was fantastic. She took the time to review my Homeowners Policy, explained everything clearly, and helped me improve my coverage without overselling. Highly recommend!"

"I have been with State Farm for several years now. Rick Ashby and his staff, especially Dawn Crawford, give outstanding customer service. Whether by phone or email, they are always prompt, friendly, and professional. I am on their Drive Safe Program which saves me money on my auto insurance. If you are looking for an insurance provider that goes above and beyond in both service and support, State Farm-Team Rick Ashby is there for you!! They treat you like family which is rare in today's world. I highly recommend them to anyone looking for trustworthy and dependable insurance coverage."

"Prompt response, great customer service!"